Terms and Conditions

• Please read through the full Terms and Conditions and the Disclaimer page before making your booking. Your booking is taken to be agreement to these terms.

• All payments are to be made in full at the time of booking, including all individual appointments & group session / workshop / course participation. 
• Payments are in Euros (€). 
• All payments are to be made via direct bank transfer, or another mutually agreed upon payment system. 

Personal Appointments:

Receipt of your payment is taken as your commitment to your appointment & therefore appropriate preparation is made ahead of time for this. You are therefore kindly asked to please respect this time commitment by only making a booking when you are fully dedicated to showing up.

Single Voice Healing & Personal Sound Bath Session Payments:

• Cancellation made a minimum of 48 hours before your appointment is refundable, minus any transfer/conversion/booking system fees.
• Cancellation made with less than 48-hours and more than 24 hours notice is subject to a 50% refund minus any transfer/conversion/booking system fees, or the option to reschedule the appointment.
• Cancellation made with less than 24-hours notice is non-refundable. In exceptional circumstances you may be offered the option to reschedule, at Francesca's discretion & subject to her availability.

Reconnected Voice Journey Payments:

• The Reconnected Voice Journey is offered as a minimum 3-month commitment term. 
• Upon completion of the signing of your contract of commitment you are asked to make a non-refundable deposit. Upon receipt of your payment your personalized program plan will be drawn up.
• The balance of your minimum 3-month commitment term is to paid monthly, with the first monthly payment to be made a minimum of 48 hours ahead of your first session.
• The refund policy regarding payment, should you choose to cancel your commitment after making your full or partial payment, will be set out with you prior to paying your deposit. Please note that in this instance any refund given will be minus the deposit amount and any transfer/conversion/booking system fees.
• Once you have begun your Reconnected Voice Journey, if you need to change any appointment time, please give a minimum of 48 hours notice. If less than 24 hours notice is given, the session will be forfeited*. *In exceptional circumstances Francesca may offer an alternative appointment time, subject to her discretion, her availability and your flexibility in rescheduling.

In All Cases:

• It is your responsibility to show up on time to the agreed appointment time. If you are late, you forfeit that time. In the event of internet connection problems or exceptional  circumstances Francesca will do what she can to offer some flexibility as permitted by her schedule. 
• In the case of internet connection problems at Francesca's end, appropriate time compensation will be offered.
• In the unlikely event that Francesca has to cancel your session, you will be entitled to an alternative appointment time at your convenience.

In order for a group arrangement to be viable, a minimum number of participants is required. With this in mind, you are asked to consider that you are making a commitment not only to yourself and to the facilitator, but also to the group. Therefore you are kindly asked to make a commitment to a group session / course / workshop only if you are certain that you will be able to fulfill your commitment. 

• For the above reason, once your payment has been made for the group session / course / workshop this payment is non-refundable.
• The only exemption to the above is in the unlikely event of cancellation by Francesca, in which case you will be entitled to a full refund. Alternatively if you so choose, your payment can be used as payment or part-payment for another group or personal session.
• In the case of your need to cancel being due to exceptional circumstances, your payment may be transferable to another course / workshop at Francesca's discretion (please note this is not a guarantee).